Privacy Policy

Last updated: 01 July 2026
Effective date: 01 July 2026

1. About this Privacy Policy

This Privacy Policy explains how LDS Cosmetic Medicine (“LDS“, “we”, “us”, “our”) collects, uses, stores and discloses personal information, including health information, when you interact with our website (ldscosmetics.com) or use our services.

LDS Cosmetic Medicine is committed to protecting the privacy of individuals whose personal information we hold, in accordance with the:

  • Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
  • Health Records Act 2001 (Vic) and the Health Privacy Principles
  • Spam Act 2003 (Cth)
  • Health Practitioner Regulation National Law and AHPRA Code of Conduct requirements

By using our website, booking a consultation or receiving any service from us, you consent to the collection and use of your personal information as described in this Policy.

2. Our clinic locations

LDS Cosmetic Medicine is a medical practice led by Dr Lucas de Siqueira (MED0001766559), Registered medical practitioner with General registration (RACGP-fellow).

Practice details:

  • Maribyrnong clinic: 25 Wests Rd, Maribyrnong VIC 3032
  • Melbourne clinic: Queens Rd, Melbourne VIC 3004
  • Phone: (03) 9966 3640
  • Email: lds.cosmeticmedicine@gmail.com

3. Types of personal information we collect

Depending on your interaction with us, we may collect:

3.1 Personal identifiers

  • Name, date of birth, gender
  • Contact details (address, email, phone number)
  • Emergency contact details
  • Government identifiers (Medicare number, Individual Healthcare Identifier)

3.2 Health information

  • Medical history and current health conditions
  • Medications, allergies and previous reactions
  • Details of previous cosmetic or medical procedures
  • Photographs taken as part of clinical assessment (with your explicit consent)
  • Clinical notes and consultation records
  • Consent forms and treatment records

3.3 Financial information

  • Payment details processed via our payment providers
  • Medicare or private health insurance details where applicable

3.4 Website usage information

  • IP address, browser type, device information
  • Pages visited and interaction with our website
  • Cookies and similar tracking technologies (see Section 8)

4. How we collect your information

We collect personal information directly from you when you:

  • Complete a contact form on our website
  • Book an appointment through our partner platform HotDoc
  • Attend a consultation or receive a service
  • Sign consent forms or intake documentation
  • Subscribe to our newsletter
  • Contact us by phone, email or in person

We may also collect information from:

  • Your referring practitioner (if applicable)
  • Other healthcare providers involved in your care (with your consent)
  • Medicare or private health insurers (with your consent)

5. Why we collect personal information

We collect personal information for the following primary purposes:

  • Providing consultation and cosmetic medicine services
  • Maintaining accurate medical records as required by the Health Records Act 2001 (Vic)
  • Processing payments and insurance claims
  • Communicating with you about appointments, care and follow-up
  • Complying with our legal, regulatory and professional obligations under the Health Practitioner Regulation National Law and AHPRA requirements
  • Sending marketing communications (only where you have consented)

6. How we use and disclose your information

6.1 Use within our practice

Personal information is accessed only by authorised LDS staff on a need-to-know basis for the purposes described in Section 5.

6.2 Disclosure to third parties

We may disclose your personal information to:

  • HotDoc — our appointment booking platform (see Section 10)
  • Other healthcare practitioners involved in your care (with your consent)
  • Medicare and private health insurers for claims processing (with your consent)
  • Payment processors for financial transactions
  • Regulatory bodies (such as AHPRA, TGA, Health Complaints Commissioner) when required by law
  • Our IT and cloud storage providers subject to appropriate confidentiality obligations
  • Legal and professional advisors where necessary

6.3 Disclosure required by law

We may disclose personal information without your consent where required or authorised by Australian law, including under mandatory reporting obligations for registered health practitioners.

6.4 What we will not do

We will not:

  • Sell your personal information to third parties
  • Use your health information for commercial marketing without explicit separate consent
  • Publish patient testimonials or before/after photographs that reference clinical aspects of treatment (in accordance with AHPRA’s Guidelines for advertising a regulated health service)

8. Cookies and website tracking

Our website uses cookies and similar technologies to:

  • Enable core website functionality
  • Analyse website traffic and improve user experience
  • Understand how visitors use our website

Third-party services embedded on our website (including Google Analytics, Google Maps, Facebook and Instagram pixels) may collect information about your interaction with our site. These services have their own privacy policies which govern their handling of that information.

You can control cookies through your browser settings. Refusing cookies may limit some website functionality.

9. International data transfers

Some of our service providers may store or process data outside Australia. Where personal information is transferred overseas, we take reasonable steps under APP 8 to ensure recipients handle information in a manner consistent with the APPs.

10. Third-party services

10.1 HotDoc appointment booking

Online appointment bookings are managed through HotDoc (a third-party healthcare booking platform). When you book through HotDoc, your information is collected and stored by HotDoc in accordance with their privacy policy. LDS receives booking information from HotDoc for the purpose of managing your appointment.

10.2 Payment processors

Payments are processed by our payment providers. LDS does not store full credit card details on our systems.

10.3 Social media platforms

If you interact with us on social media platforms (Facebook, Instagram), any information you provide is subject to the privacy policies of those platforms.

11. Marketing communications

Where you have consented, we may send you marketing communications about our services, educational content and practice news.

In accordance with the Spam Act 2003 (Cth):

  • You will only receive marketing communications where you have opted in
  • You can unsubscribe at any time using the link in any communication
  • Unsubscribing from marketing does not affect appointment reminders or service-related communications

Marketing communications will comply with Australia guidelines for advertising a regulated health service, and other applicable regulatory standards.

12. Retention of information

We retain your personal and health information in accordance with:

  • The Health Records Act 2001 (Vic) — health records are generally retained for a minimum of 7 years from the last clinical contact for adult patients, and until 25 years of age for records of minors
  • Australian Taxation Office requirements for financial records (typically 5 years)
  • Our legal and professional obligations

When information is no longer required, we securely destroy or de-identify it.

13. Children’s information

Our services and website are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children without parent or guardian consent.

In line with the AHPRA Higher-Risk Non-Surgical Cosmetic Procedures Guidelines, we do not provide cosmetic injectable treatments to patients under 18 years of age.

14. Your rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you (APP 12)
  • Correct information that is inaccurate, incomplete or out of date (APP 13)
  • Withdraw consent to specific uses (where applicable)
  • Complain about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 17.

15. How to make a complaint

If you have a concern about how we have handled your personal information, please contact us first (see Section 17). We will acknowledge your complaint promptly and investigate.

If you are not satisfied with our response, you may escalate your complaint to:

  • Office of the Australian Information Commissioner (OAIC) — Federal privacy regulator.
  • Health Complaints Commissioner Victoria (HCC) — State health services complaints.
  • Australian Health Practitioner Regulation Agency (AHPRA) — Practitioner conduct complaints.

16. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

Continued use of our website or services after any changes constitutes acceptance of the updated Policy.

17. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

LDS Cosmetic Medicine
25 Wests Rd, Maribyrnong VIC 3032
Phone: (03) 9966 3640
Email: lds.cosmeticmedicine@gmail.com

This Privacy Policy has been prepared in consideration of applicable Australian privacy legislation and healthcare regulatory standards. It should be read together with our Terms and Conditions.